Help Desk, but cooler

No long manuals here. Just quick answers to the stuff you’re actually curious about.

Paper Quality

1. What is greaseproof paper, and how is it used?

Greaseproof paper is a food-safe, oil-resistant paper designed for wrapping food items like burgers, sandwiches, pastries, and more. It helps keep packaging clean and enhances your brand presentation.

2. Will the grease resistance work for my food offering?

Since food products vary in oil and moisture content,we strongly recommend contacting our team before ordering to ensure you select the best paper type for your specific needs. Different foods require different levels of grease resistance, and our team can guide you in choosing the most suitable option.

3. Can I order a sample before placing an order?

Yes! We offer sample packs so you can see and feel the quality before committing to an order. Delivery fees apply. If you are unsure about the right paper type, we encourage you to contact us first so we can guide you in making the best choice.

Ordering

1. How long does production and shipping take?
  • Production Time: Up to 2 weeks after proof approval and downpayment.
  • Shipping Time: Up to 7 business days depending on your location.
  • If you have a deadline or need an express service, please reach out to our team before placing an order so we can discuss possible solutions.
2. What is the minimum order quantity (MOQ)?

We offer low MOQs to cater to small businesses. Our minimum order starts at 5,000 sheets, making it easy for startups, cafes, and home bakers to brand their packaging.If you're unsure about the best quantity for your business, contact us for guidance before ordering.

3. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary based on your location.

4. What are the payment terms?

We accept different payment terms – this can be discussed with your contact person. If you require special arrangements, please contact us before ordering.

5. Do you offer discounts for bulk orders?

Yes! We offer tiered pricing for larger orders. Contact us for a custom quote if you're ordering in bulk to ensure you get the best pricing for your needs.

Printing

1. Can I print my own logo or design on the greaseproof paper?

Yes! We offer custom-printed greaseproof paper with your logo or design. Simply upload your artwork when placing your order, and we’ll take care of the rest.However, not all designs print the same way on greaseproof paper.

2. Can I see a representation of the printed sheet before printing?

Yes! You will always receive a digital PDF proof of your final design to approve via email before your order goes to print. This ensures your design is exactly how you want it before production begins.However, please note that there is always a small tolerance in colors, as printing on paper may look slightly different from what you see on a screen. If exact color matching is critical for your brand, please contact us before placing your order so we can discuss available options.

If issues arise

1. What if I receive a defective or incorrect order?

We ensure high-quality standards, but if there’s an issue with your order, please contact us within 14 days of delivery with photos, and we’ll make it right. If you have any concerns before ordering, we encourage you to speak with our team first to ensure everything meets your expectations.

2. Can I cancel or change my order after placing it?

We usually proceed with production as soon as possible to ensure fast turnaround times. However, if production has not yet moved forward, we may be able to adapt your order. Please contact us as soon as possible to check if changes or cancellations are still possible.